Guide of service messages - Timebox Camera
Guide of service messages
and ways to solve the problem

This guide contains all information about our cameras. Each SMS message has a definition and a step – by – step plan, which can help you to handle a situation.

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Message
Definition
Priority
What to do
Message timebox-ID wlan0 interface CRITICAL ERROR. Rebooting.
Definition Cellular connection problems, restart your camera
Priority

Notification

What to do The camera cannot connect to the mobile Internet. If the message occurs every 20 minutes, you must check the SIM card balance. If the message appears frequently, you should check the quality of the cellular network signal and, if necessary, change the Internet provider to get more confident signal.
Message timebox-ID main power is disconnect. starting work from reserve battery
Definition Wired network connection problems, restart your camera
Priority

Notification

What to do The camera cannot connect to a WI-FI network. If the message occurs every 20 minutes, you need to check the WI-FI device that provides the Internet to the camera, or check network password. You also need to check the quality of WI-FI signal
Message Timebox-ID main power is reconnect. Continue work normal mode
Definition Timebox-ID main power is reconnect. Continue work normal mode
Priority

Notification

What to do The camera cannot connect to a wired network. If the message occurs every 20 minutes, you need to check the cable integrity, the router that provides the Internet to the camera, or check the Internet in the local network.
Message Attention! Timebox ID door is open.
Definition Attention! The camera body door is open and the power cable is disconnected from the camera body.
Priority

Notification

What to do If within 1 hour the camera does not send a message about the return to main power, you need to check the power supply, and, if necessary, resume supply of electricity. Camera works in standard mode. The workability of battery is 1 hour.
Message Attention! Timebox ID coordinates is https://maps.google.com/?hl=ru&q=$
Definition Attention! Power cable is disconnected from the camera body.
Priority

Notification

What to do The camera is disabled and will resume working when the main power is applied. You need to check the power supply, and, if necessary, resume supply of electricity.
Message Timebox ID SSD 10 Gb left. Critical 3 Gb
Definition There is 1 GB left on the reserve SD card, while the critical level is 3 GB.
Priority

Notification

What to do The notification informs you about normal camera mode. Everything is fine with the camera.
Message Timebox-ID up. Camera ON
Definition SSD connection error
Priority

Notification

What to do Figure out the reasons for sensors alarming, and if necessary, send the service technician to the installation point. The notification will be repeated every 1 hour, until you resolve the problem
Message timebox-ID ppp0 interface CRITICAL ERROR. Rebooting.
Definition Timebox is switched on. Camera is not connected
Priority

Notification

What to do Figure out the reasons for sensors alarming, and if necessary, send the service technician to the installation point. The notification will be repeated every 1 hour, until you resolve the problem
Message timebox-ID eth0 interface CRITICAL ERROR. Rebooting.
Definition WI-FI connection problems, restart your camera
Priority

Notification

What to do Figure out the reasons for sensors alarming, and if necessary, send the service technician to the installation point. The notification will be repeated every 1 hour, until you resolve the problem.
Message Timebox-ID Power is disconnect. Reserve battery is low. Timebox shutdown
Definition The main power is turned off, and the camera starts to use a reserve battery.
Priority

Critical message

What to do If the network available, immediately after the door sensors are activated, the camera checks the coordinates. If the coordinates change for more than 50 meters from the reference point, camera will send messages with current coordinates every 10 minutes. Figure out the reasons for sensors alarming, and if necessary, send the service technician to the installation point.
Message Attention! Timebox ID door is open & cable is disconnect!
Definition The resumption of the main power supply. Camera returns to normal camera mode.
Priority

Critical message

What to do The reserve memory card is fully filled in the following cases:
1. Camera cannot connect to the Internet source, it is necessary to check the connection and traffic on your SIM card, also check your Internet provider.
2. There is a very short interval for taking photos and the camera does not have enough time to upload your photos. It’s necessary to increase the interval for taking photos in your Account
Message Attention! Timebox ID Power cable is disconnected.
Definition Attention! The camera body door is open
Priority

Critical message

What to do There is no memory left on SSD, it is necessary to remove the memory card from your camera to upload RAW photos, or use new SSD. We recommend you to switch off your your camera, if the SSD card was removed, and also switch off the photo mode RAW or JPEG +RAW
Message Timebox ID internal SD card 1 Gb left. Critical 3 Gb
Definition Attention! Timebox location is: https://maps.google.com/?hl=ru&q=$
Priority

Critical message

What to do You need to check the SSD USB cable, if necessary, format the ssd on the "RAW photo" page of the camera's web interface.
Message Timebox ID SSD has a problem.
Definition The SSD has 10 GB left, with a critical level of 3 GB.
Priority

Notification

What to do You get this message if you switch on the Timebox. The camera is ready to use
Message Timebox-ID up. Error. Camera not found
Definition Timebox is switched on. The camera is ready to work
Priority

Critical message

What to do You get this message if the Timebox is switched on. There is no camera device or it is not connected to controller. It is necessary to check the USB connection and workability of your camera.

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